Voicemail User Guide
* – Return to the main menu
To listen to your messages
Access the voicemail system (*11).
It will ask for your mailbox, this is your extension.
It will ask you for your PIN, default is 1234.
Press 1 to listen to the first messages (If no new messages, 1 will go to old messages)
Press * to fast forward through caller ID announcement.
Options While Listening to Messages
While listening to a message, you have the following options:
1 – Play the first message in the current folder
2 – Change folders
3 – Play the message envelope
4 – Play the previous message
5 – Replay the current message
6 – Play the next message
7 – Delete or undelete the current message
8 – Move message to another folder
9 – Forward the message to another mailbox
0 – Mailbox options
Options for changing folders
If you select the option to change folders, you have the following options available:
1 – New Messages
2 – Old Messages
3 – Deleted Messages
Options for moving the message to another folder
If you select the option to move the message to another folder, you have the following options available:
0 – Deleted
1 – Urgent
2 – Old
3 – Work
4 – Family
5 – Friends
6-9 and * - Customer 1 through 5 (These are filler folders created by the system)
Options for forwarding the message
If you select the option to forward the message, you will be prompted by the system to enter the destination mailbox followed by the # key. You will then have the following options available:
1 – Move the message (Moves the message from your mailbox to the target mailbox)
2 – Copy the message (Copies the message to the target mailbox)
3 – Add another mailbox
* – Cancel and return