Zito – Internet Outage Instructions

Internet Outage Instructions (during working hours):

Main Charities Greeting
1. Let Charities know as soon as possible to forward the Crisis Help Line to their spare cell, otherwise callers are normally directed to 724-837-1840 during working hours which will result in going to CC Receptionist voicemail instead of going to a live person.
2. Record a special CC Main Day Greeting
  1. Dial 724-837-1840 and when greeting begins press # key
  2. Enter PIN code 57850383
  3. Enter 1 to record a new Greeting
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    Hello and thank you for calling the Catholic Charities of the Diocese of Greensburg. We are currently experiencing an internet outage that affects our ability to receive calls. If your call is regarding a crisis you are experiencing please press "8" to be connected to our Information and Referral Helpline. Once again, if your call is regarding a crisis you are experiencing please press "8" to be connected to our Information and Referral Helpline. If you are not calling from a touch-tone phone, please hang up and call 1-866-409-6455. That toll-free number again is 1-866-409-6455. If this call is not of an immediate need and you know your party's extension please dial it now, or to reach a directory of staff press "2", otherwise at the tone please leave your name, a 10-digit number where you can be reached, and a brief message describing your problem and someone will return your call when the Internet service is restored ."
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  4. This Greeting will play during business hours. Regular after hours greetings will play after hours
3. To return to the normal Greeting when internet is restored, log into Zito web portal, navigate to the "IVR menus > CC - Main Day IVR"and choose "CC Main Day Greeting" under the "Sound file to use" dropdown.
4. Let Charities know as soon as possible to change the forwarding of the Crisis Help Line back to 724-837-1840 so the calls will be answered by the receptionist instead of going to the spare cell.
Main Diocesan Greeting
1. Record a special PC Main Day greeting
  1. Dial 724-837-0901 and when greeting begins press # key
  2. Enter PIN code 57850383
  3. Enter 1 to record a new Greeting
    
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    "Hello and thank you for calling the Diocese of Greensburg. We are currently experiencing an internet outage that affects our ability to receive calls. You may leave a voicemail which will be received when the internet service is restored. If you know your party's extension you may dial it at any time. To search our directory of staff by name, press "1", or to repeat this menu press "2", otherwise please remain on the line to leave a message for our receptionist."
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  4. This Greeting will play during business hours. Regular after hours greetings will play after hours
2. To return to the normal Greeting when internet is restored, log into Zito web portal, navigate to the "IVR menus > PC - Main Day IVR"and choose "PC Main Day Greeting" under the "Sound file to use" dropdown.
Help Desk Greeting
1. Since we can use the IT cell to check messages, there is no need to change any greetings for the Help Desk voicemail.