Zito Phone System Training Agenda

Zito Phone System Training (PC & BCC)

Notes:

Internet based system with redundancy for internal PC calling only. Use cell phones as emergency backup)
No more dialing "9" to get outside calls, includes faxing
Headsets – will replace if not compatible. Help Desk will install.

Note: Page numbers are listed in User Guide Table of Contents

1) Phone buttons (pg 1)

2) Answering a call (pg 12- 13) (Operator hold/resume)

3) Placing a call (pg 15)

4) Viewing Received/Placed/Missed calls (pg 17)

5) Transferring a call (pg 21)

6) Conference calls (pg 22)

7) Accessing voicemail/Departmental Faxes (pg 29)

https://voip.zitomedia.net/ (Remember to refresh web page often!)

8) Contacts (pg 32)

9) Ringtones (pg 37)

10) Favorites (pg 38)

11) Headsets

Features:
*11 – access voice mail (default PIN 1111)
*2 + Ext# - call direct to voicemail at Ext#
*8 + Ext# - Call Intercom at Ext#
*72 + Telephone number - Call forward to specified telephone number
*73 - Cancel all call forwarding

11) Accessing voicemail on the Web

A. Open web browser to http://voip.zitomedia.net

B. Log in with username and password (default password is "changeme")

C. Click "Messages" on left navigation menu

D. Click on a message to listen via media player or click "Play via call" to send to your phone

1. If you choose "Play via call" you will be prompted to enter the telephone number you wish to have system call to replay message.

E. Remember to refresh web page to check for new messages!

12) Changing log-in password for accessing voicemail on the Web

A. Click "Features" on left hand navigation menu

B. Click "People" on left hand navigation menu

C. Scroll down and click on your username

D. Edit the fields for password and click "Save"